Policy, Procedures and FAQ

• Airport Pickup Instruction: Once you arrive at the airport, please proceed to the baggage area to retrieve you luggage. Please call at 800-786-7180 and dispatcher will direct you to the pick up location at the airport. Pick up duration is 3 - 5 minutes after receiving your call

• Gate Meet/Baggage Claim Meet: Add $10 for domestic and $20 for international arrivals. Our Chauffers will greet clients at their designated baggage claim area or at the gate with a welcome sign displaying your name. Gate Meet Service: Please mention in the comment box while making reservation online for gate meet service or email us at customer.service@limostop.com

• Confirmation: We will do confirmation calls with the booking agent as well as calling the client at home for departures.

• Cancellation, No Show Policy: There is a 3 hours prior cancellation policy in effect for all Airport Departure and Arrival reservations. If possible, 24 hours of advance notice is requested. No-Show will be charged at full rate including gratuity. Cancellation Policy for Charter Services: 3 - 72 hours prior cancellation in effect depend on type of service, special events, day of the week, for detail please call 1-800-786-7180

A full fare, including a 15% gratuity, will be billed if the passenger fails to be at the designated pickup location (No-show). If for any reason, you could not locate the chauffeur, call the dispatcher at 1-800-786-7180 to avoid being billed as a no-show. Do not leave your location without communicating with our dispatcher. Limo Stop Inc. is not responsible for service delayed or not rendered due to Mother Nature or circumstances beyond our control. Limo Stop Inc. does not guarantee vehicle availability or price for reservation changes.Cancellation can made by email at cancellation@limostop.com or by calling at 800-786-7180 and ask cancellation number.

• Payments: Payment is due at the time of service. Payment may be made by cash, credit card or by a pre-approved private check. We accept Cash, AMEX, Discover, MasterCard, Visa. In addition, Corporate Accounts can be billed on a semimonthly basis. Invoices are due upon receipt

• Waiting Time: No charges for the first 10 minutes at the Departure pick-up. After 10 minutes you will be charged at our half-hour rate. This does not apply to Limousine or Charter Services.

• Extra Stop: $10.00 for an extra stop in the same city, within a radius of 5 miles.

• Early Bird An additional $10.00 - $20.00 charges between the hours of midnight and 4:00 A.M., for all airport Arrivals and Departures.

• Liability:Limo Stop Inc. is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of $500.00 for each carpet or seat burn. Sanitation fee is $250.00.
   Alcohol Consumption by MINOR and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). It is Illegal to stand through the sunroof.
    Not responsible for articles left in the limousine.

• Smoking: Limo Stop Inc. entire fleet is NON-SMOKING. If during an event the client needs to smoke, our chauffers have been instructed to find a safe area to allow our client to do so.